Comcast Response Team Working to Get Services Restored (2024)

Friday, August 30 at 1:00 pm

Our teams have made outstanding progress overnight, restoring nearly 90% of customers impacted by Tuesday’s storms. Our techs have identified the locations where damage to our network has occurred and are working to repair or replace equipment or other network components.It is important to note that although power to your home or business has returned, sometimes commercial power to our network facility has not yet been restored.

We are estimating to have nearly all customers restored by end of day today. There may be some remaining pocket outages affecting individual streets, homes or businesses due to more extensive damage to lines or equipment. In those situations, our teams will continue to work throughout the evening and holiday weekend towards final storm-impacted restoration goal of end of day Saturday, August 31.

Understanding Service Outages After a Storm

For some customers, after power has returned to their home or business, they may experience intermittent service outages. We apologize for the inconvenience, and these instances may be due to the following situations:

  • Temporary Cable:In an effort to restore services as soon as possible after the storm, our crews may install temporary lines. Some of these temporary lines may get damaged or cut during debris clean-up and will need to be replaced later. If that occurs, we may need to suspend service for a short time to make additional repairs.
  • Generators: We use fuel-based generators to temporarily power to our network to home and businesses until commercial power is restored. Dedicated technicians manage and maintain the generators 24/7 to make sure our network receives power to offer our customers a connectivity solution.

Additional Outage Resources

If you are experiencing outages, these resources may help:

  • Download theXfinity apporComcast Business appto check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives
  • For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of ourXfinity WiFi hotspotsto connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.
  • Xfinity TV customers can stream their favorite movies, shows and other content on their mobile devices via theXfinity Stream app.

After a storm, restoring connectivity to our customers can be complicated and take longer than we would like. We want to not only thank our customers for their patience and understanding, but our hard-working response team of 200+ connectivity experts who have worked 24/7 in getting Michigan back online.

Thursday, August 29, 2024 at 11:00 am

Many Michiganders are still without electricity from Tuesday’s storms. According to state utility reports, 115,000+ customers are still without power. Our response crews are actively in the field, repairing poles, replacing damaged or downed lines, and connecting our customers as quickly and as safely as possible. Currently, our technicians have restored connectivity to 60% of storm-impacted customers and are working to repair more than 350 reports of downed lines in the area. With more than 280 technicians assembled from across Michigan and 300+ generators placed to help power our network in outage areas, we appreciate your patience as we work diligently to get our customers the services they need.

How to Connect to Public Hotspots

For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.

To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.

How to Get Updates

During severe weather situations, the Xfinity app is your best resource for updates on outages, to report services issues and downed lines, as well as see when your service is expected to be restored. You can download it at Xfinity.com/apps. Business customers can check the Comcast Business app or visit https://business.comcast.com/status/.

Comcast Response Team Working to Get Services Restored (1)

Wednesday, August 28, 2024 at 11:00 am

The widespread outage is still affecting many, as according to state utility reports, there are more than 320,000 customers currently without power. As power returns to your home or business, you’ll often find that your services are restored as well. In some instances, there may be storm-related damage to our Xfinity network, which may extend service outages for our customers. In addition, there may be delays due to restricted access to network lines and equipment due to debris and dangerous conditions. Working closely with local authorities and utilities to ensure the safety of our technicians, once it is deemed safe to do so, our crews will access, repair and replace damage to our network and equipment.

To help assist with connectivity, our response team has deployed 365 fuel-based generators in less than 24 hours in impacted communities to help power our network as a temporary solution. Additionally, we have activated our severe weather experts from neighboring states to fortify our area technicians. At this time, we have approximately 300 team members out in the affected communities assisting our customers.

How to Report a Downed Line

We urge our customers to please stay away from any downed lines and heed official safety warnings, as these downed lines may be extremely dangerous. To report a downed line, you can chat with a Xfinity Assistant through the Xfinity App or the Xfinity website.

We know the services we provide are important to you. For those impacted by the storm, we ask for your continued patience. Please know that as power is restored to your area, our teams will be working to get you back online.

For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.

For storm safety tips, please visit our resources and readiness page.

Tuesday, August 27, 2024, at 9:00 pm

We hope you and your loved ones are safe. Starting earlier this evening, Michigan was hit by powerful storms knocking out power to about 350,000 homes and businesses across the state.

In advance of the storms, our response teams were monitoring weather closely and fortifying supplies and materials, so that our teams could be deployed as quickly and as safely as possible in event of severe weather.

We are staying in close communication with utility companies and local officials to ensure that once it has been declared safe to do so, our crews of technicians may enter areas of impact to access, repair or replace any damaged network or equipment.

Resources to Help You Stay Connected

For customers experiencing a power or service outage, these resources may help: 

  • Download the Xfinity app or Comcast Business app to check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives 
  • For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.  
  • Xfinity TV customers can stream their favorite movies, shows and other content on their mobile devices via the Xfinity Stream app.  

Often when your power is restored, you’ll find your services have returned as well. We know the services we provide are important to you and our response team will be working around the clock until every last customer is back online.

For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/. 

Comcast Response Team Working to Get Services Restored (2024)

FAQs

How long does it take for Comcast to restore service? ›

Depending on the circumstances, your service could be interrupted or disconnected due to late payment or missing payments. If this happens, you will need to make a payment to re-activate your services. This payment may include late fees and a reactivation charge, and it will take 48–72 hours to restore your services.

How long does it take Comcast to reboot? ›

What happens during a restart. The restart process takes about 12 minutes. During the restart, you won't be able to use your home network. If you have Xfinity Voice, you won't be able to make or receive calls, including emergency 911 calls, from your home phone until your gateway is back online.

How long does it take Comcast to review your application? ›

Comcast interviews FAQs

How long does it take to get hired at Comcast? The hiring process at Comcast takes an average of 26.62 days when considering 3,039 user submitted interviews across all job titles.

How long does it take Xfinity to update service? ›

How long does it take for xfinity internet plan upgrades to take effect when buying online? Assuming your modem is already online, it will take anywhere from a few minutes to a few hours. If it doesn't happen right away you can speed the process by resetting the modem.

How do I speak directly to a Comcast agent? ›

How To Contact Xfinity
  1. Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
  2. 1-800-xfinity (1-800-934-6489)

Why does Comcast have to reboot every night? ›

If you're an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as the Daily Update Time, happens by default between 3:00 a.m. and 4:00 a.m. local time. You can change this window of time to suit your preferences.

How long to restore internet after paying bill? ›

Generally speaking, your service should be restored within 30-60 minutes of payment receipt. If you have waited 30-60 minutes and service has not been restored, try rebooting your equipment. Sometimes, when service has been disconnected for more than 7 to 10 days, your service can be disconnected at the home.

How long does it take for Xfinity to activate service? ›

Your home network setup will now begin and can take up to 10 minutes to complete. You can enable push notifications so you can be alerted when your activation is complete.

How long does Xfinity system refresh take? ›

System Refresh: Fixes most common issues including missing channels and problems with On Demand and DVR. This will restart all of the boxes inside your home and can take up to 20 minutes.

How long does it take for your phone to come back on after paying the bill? ›

Once payment is made it should take around 2 hours for this to take affect. In some cases, you may need to restart the handset.

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